Privacy Policy

Information we collect

We collect information you provide directly to us, information collected automatically as you use our website, and information from third parties where permitted by law.

Information you provide

• Contact details such as your name, company, email address, and phone number when you submit a form or email us.
• Project information you share when discussing a potential engagement.
• Any files or content you choose to upload through our contact forms.

Information collected automatically

• Device and browser data, IP address, and approximate location.
• Usage data such as pages viewed, links clicked, and time on site.
• Cookies and similar technologies (see our Cookie Policy).

How we use your information

• To respond to your enquiries and provide our services.
• To operate, maintain, and improve our website and offerings.
• To send service communications and, with your consent, marketing.
• To comply with legal obligations and protect our legitimate interests.
• To detect, prevent, and address fraud, security, or technical issues.

Legal bases for processing

Where the UK GDPR or EU GDPR applies, we process personal data under one or more of the following legal bases:

• Consent — where you have given clear permission (e.g. marketing emails).
• Contract — where processing is necessary to provide services you request.
• Legal obligation — where we must process data to comply with the law.
• Legitimate interests — to run and improve our business, balanced against your rights.

Sharing your information

We do not sell your personal information. We share it only as needed with:

• Service providers who process data on our behalf (e.g. hosting, analytics, email).
• Professional advisers, auditors, and regulators where required.
• Parties to a business transfer such as a merger or acquisition.
• Authorities where disclosure is required by law.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

Data security

We maintain technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse — including encryption in transit and at rest, access controls, and regular reviews. No method of transmission or storage is completely secure, but we work to protect your information.

International transfers

We operate from the UK, UAE, and Pakistan, and may transfer data across borders. Where we transfer personal data outside the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. To exercise any right, contact us using the details below. You also have the right to lodge a complaint with a supervisory authority.

Cookies

We use cookies and similar technologies to operate and improve our website. You can control cookies through your browser and our cookie controls. See our Cookie Policy for full details.

Children's privacy

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the "last updated" date above. Material changes may be communicated through our website or by email.

Contact us

For questions about this policy or your personal data, contact us at privacy@softwareinsight.co.uk or write to Software Insight Ltd, 35 Bull Street, West Midlands B4 6AF, Birmingham, United Kingdom.